Telephone Services / Contact Centre Services

GSIN: T000K

Contract category profile and market analysis

Total Contracts
8
Total Value
$229,353,466.41
Average Contract
$28,669,183

Market Trend

2021
$56,805,270.32
2 contracts
avg $28,402,635
2020
$90,100,000
2 contracts
avg $45,050,000
2019
$5,778,195.09
1 contracts
avg $5,778,195
2017
$10,000,000
1 contracts
avg $10,000,000
2016
$1
1 contracts
avg $1

Top Suppliers

Gatestone & Co. Inc.

1 contracts in this category

$79,100,000
$52,537,075
Donna Cona Inc.

2 contracts in this category

$21,000,000
Maximus Canada Inc.

1 contracts in this category

$5,778,195.09
MAXIMUS Canada Services Inc.

1 contracts in this category

$4,268,195.32

Top Buyers

Elections Canada

1 contracts

$5,778,195.09
$4,268,195.32
$52,537,075

Recent Contract Awards

DateContractSupplierDepartmentValue
2021-03-26SHARED SERVICES CANADA - SERVICE DESK SERVICES MANAGED SERVICEISM - Information Systems Management Canada CorporationShared Services Canada$52,537,075
2021-02-01COVID-19 Relief Benefit Programs - Contact Centre SupportMAXIMUS Canada Services Inc.Canada Revenue Agency$4,268,195.32
2020-11-05Contact Centre ServicesDonna Cona Inc.Public Services and Procurement Canada$11,000,000
2020-05-12Telephone Services / Contact Centre ServicesGatestone & Co. Inc.Public Services and Procurement Canada$79,100,000
2019-02-28Managed Contact Center ServicesMaximus Canada Inc.Elections Canada$5,778,195.09
2017-01-18Crisis Line ServicesDonna Cona Inc.Public Services and Procurement Canada$10,000,000
2016-10-25Specialized call centre to handle incidents involving dead or distressed marine mammalsGroupe de recherche et d’éducation sur les mammifères marins (GREMM)Fisheries and Oceans Canada$1
2013-07-12TELEPHONE REFERAL SERVICESQUANTUM MANAGEMENT SERVICES LTD / LES SERVICES DE GESTION QUANTUM LIMITEEPublic Services and Procurement Canada$66,670,000

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